Smai Intelligence MaiAgent

Enterprise Generative AI Platform
Empowering Every Business with Its Own AI

MaiAgent enables enterprises to gain AI capabilities without building from scratch. From ready-to-use solutions to deep customization, from end enterprises to technology partners, we are the application-layer infrastructure for enterprise AI — making AI not just a tool, but an intelligent partner that truly understands enterprise knowledge and drives business innovation.

Driving Innovation

MaiAgent stands at the forefront of generative AI, helping enterprises not just respond to future challenges, but lead transformative change, redefining internal collaboration and external communication.

Expert Team

Our technical team spans generative AI, NLP, and data engineering. We focus on optimizing RAG architecture, achieving industry-leading response accuracy (nearly 95%) with high stability.

Strong Support

Let enterprises focus on core business development. Whether it's intelligent customer service, customer experience, or internal knowledge management, we are your key partner for growth.

Driving Innovation

Expert Team

Our technical team spans generative AI, NLP, and data engineering. We focus on optimizing RAG architecture, achieving industry-leading response accuracy (nearly 95%) with high stability.

Strong Support

Let enterprises focus on core business development. Whether it's intelligent customer service, customer experience, or internal knowledge management, we are your key partner for growth.

Founder

Leading enterprises toward AI-native operations

Scott Chang

張介騰

Founder & CEO

MaiAgent was founded and is led by Scott Chang. He holds a B.S. in Computer Science from National Chung Cheng University and an M.S. in Computer Science from National Taiwan University, where he focused on Intelligent Agent research. He previously served as the Taiwan subsidiary lead for Silicon Valley AI startup Envive Inc., and has been a technical advisor and industry mentor for several enterprises and NCCU's College of Innovation. He founded Playma in 2020 and established MaiAgent in 2025, dedicated to helping enterprises with digital transformation through generative AI and agent technology.

B.S. National Chung Cheng University · M.S. National Taiwan University (Intelligent Agent Lab)
Taiwan subsidiary lead, Silicon Valley AI startup Envive Inc.
Industry mentor at NCCU College of Innovation; technical advisor to multiple enterprises
Founder of Playma (2020); Founder & CEO of MaiAgent (2025)

Building Your Enterprise's
Strongest AI Foundation

MaiAgent has a technical team spanning generative AI, natural language processing, and data engineering, focused on optimizing RAG (Retrieval-Augmented Generation) architecture.

Our AI Agents can quickly retrieve, deeply understand, and accurately generate conversational content from large volumes of data, achieving over 95% response accuracy and high stability.

From ready-to-use products to customized solutions, from powerful Agent Builder capabilities to comprehensive professional services, MaiAgent provides a complete AI application infrastructure, making AI truly a key driver of growth.

Complete AI Ecosystem

Products

Ready-to-use enterprise AI products like MaiGPT and AI KM.

Solutions

Consulting + customization for accelerated AI implementation.

Agent Builder

Core AI capabilities, integrations, AgentOps, and enterprise features.

Comprehensive Enterprise AI Architecture

From infrastructure and model integration to application services, MaiAgent provides complete and flexible solutions to meet diverse enterprise AI scenarios.

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Users

Service Entry

App Layer

Platform Layer

LLM

AI Compute

Internal Staff

Customers

Backend Q&A

App

Web

Web Embed

LINE

FB Messenger

Instagram

Phone

MaiGPT

AI KM

Text CS

Voice CS

CS Copilot

OCR Agent

Virtual Brain

Domain Agent

Product Tech

Service Connect

Applications

Open API

Web SDK

AI Usage Platform

MaiGPT

Image GenWeb ToolChatGPTGeminiCanvas

AI KM

Struct/UnstructAI Search/QAGen ChartsGen ReportsMeeting Notes

Agent Dev Platform

AI Agent

Role PromptsModel SelectMulti KBMemoryMCP / Function CallText2SQL

RAG

95% AccuracyAgentic RAGHybrid Search25 File FormatsImage/TableSource Display

Enterprise

SSOAudit LogGuardrailsDLPCorp LogoStatistics

AgentOps

Test SetsAuto TestAuto Score

CS Module

Multi-ChanHuman AgentIP Log

Knowledge Base

Tag MgmtDocs/FAQPerms Mgmt

Closed-source LLM(Claude, GPT, Gemini...)

Open-source LLM(Llama, Gemma...)

Embedding, Reranker Models

GPU Compute

Cloud Model API

Hybrid Arch

Security

Vuln Scan

Code Scan

Consulting

Implement

Prompt Eng

Agent Build

KB Build

Training

Tech Advice

Planning

Req Assess

Compute

Budget Plan

Deploy Assess

Custom Service

Enterprise-Grade Infrastructure

A Highly Available Architecture Built for Mission-Critical Workloads

Built on AWS containerized infrastructure with intelligent scaling, zero-downtime deployment and round-the-clock monitoring — meeting the stability demands of finance, government and beyond.

24/7

Round-the-Clock Monitoring

68 CloudWatch alarms watch error rates, latency and resource levels across ALB, RDS, Redis and Bedrock in real time.

Auto Scaling

Intelligent Elastic Scaling

API servers and workers scale automatically with load (API 3→25 tasks) — stable at peak, cost-efficient off-peak.

Zero Downtime

Blue-Green Deployment

New and old versions run in parallel and validate before traffic switches, ensuring zero downtime with minute-level rollback on failure.

AWS ECS

Containerized High Availability

A multi-service containerized architecture with Task Revision Rollback safeguards service stability and traceability.

Continuous Security Scanning & Testing

Six Security Modules, Fully Automated

A complete automated CI security pipeline runs six categories of security scans on every code commit and deployment.

Code Security Scanning

SAST white-box static analysis, scanning Python code with Semgrep and Bandit.

Dynamic Application Scanning

DAST black-box dynamic testing with OWASP ZAP, covering the OWASP Top 10.

Dependency & Vulnerability Scanning

SCA dependency vulnerability scanning with Trivy, pip-audit, pnpm audit and Dependabot.

Container Security Scanning

Trivy detects Docker image CVEs, alongside Dockerfile and container security checks.

Infrastructure Security Scanning

IaC security scanning with Trivy, checking docker-compose settings and infrastructure configuration.

License & Compliance Checks

License compliance checks with Trivy, scanning dependency license compliance and risk.

International Security Certifications

Certified with ISO/IEC 27001:2022 Information Security Management and ISO/IEC 27701:2019 Privacy Protection, providing enterprise-grade data security.

Media Coverage & Awards

Industry Recognition & Media Attention

MaiAgent has received the Golden Peak Award certification and partnered with leading enterprises, earning widespread media coverage

MaiAgent team named an Outstanding Domestic Team at the 2024 Presidential Hackathon for the Quiet Tracker project, pictured with President Lai Ching-te

2024 Presidential Hackathon Outstanding Team

Named an Outstanding Domestic Team (only 5 nationwide) at the 2024 Presidential Hackathon for the “Quiet Tracker” project, with the award personally presented by President Lai Ching-te

Office of the President, ROC (Taiwan)